Much thanks to Susan Ferrari for exposing me to the concept of Net Promoter Score, Susan Baier for encouraging me to blog about it, and Helen Lindsey for providing anonymized NPS data. Overview My wife and I recently went out to a restaurant to celebrate our anniversary. Â Accompanying the check was a survey card with [...]
Overview Note: I based my Tableau Conference 2015 presentation on this blog post. You can download a PDF of the presentation and the Tableau packaged workbook.  Click here to see a video of the presentation. Earlier this year one of my clients was updating a collection of survey data dashboards and they wanted to revisit the [...]
In Part One of this series I discussed why the Tableau support community is unique and why you should care. In Part Two I shared my thoughts on the early years of the community and how one person in particular set the tone for sharing knowledge and expertise. In this final post I make recommendations [...]
In this continuation from Part One I share my thoughts on the early years of the community and how one person in particular set the tone for sharing knowledge and expertise.  How did this start? There were a lot of really great people contributing to the community in Tableau’s early years. I’ve already mentioned Jonathan [...]
This is the first in a series of three blog posts that explores why what makes Tableau’s support community so special, why you should care, and what you can do to ensure that the community thrives. My sincere thanks go to Andy Cotgreave and Jonathan Drummey who reviewed an early draft and provided invaluable feedback. [...]
Overview A dashboard from Radio Free Europe / Radio Liberty has received a lot of views since it was published earlier this week and for good reason: There's a lot of important information packed into a compelling story. There's a lot I like about the dashboard but two things that I believe desperately need to [...]
If I see a visualization that is poorly designed or worse, misleading, I'm going to say something about it. I hope you will do the same. In March of 2013 Stephen Few published a scathing review of Tableau 8. Few's thesis was that Tableau had caved to marketing pressure and its new product would encourage users to [...]
I recently attended the Tableau Customer Conference.  It was a great conference and if you are into Tableau you should definitely go to next year's event (see http://tcc14.tableauconference.com/seattle/). In any case, during the myriad networking opportunities I was very pleased by the number of people who told me how much they had gotten out of a [...]
I love Tableau and I articulate that love through consulting, training, evangelizing, and blogging. But there are some things about the product that just drive me nuts. Here's a flaw that's been in the software since at least version 2.0 that I know has tripped up EVERYONE that uses Tableau. And just what is this [...]
My problem with most infographics is that they sacrifice accuracy and clarity for whimsy and cuteness. While I understand the desire to "draw the reader" in, I believe it's critical that the information and the story not be misleading. So, imagine my delight when I thought I had found an infographic that was spot-on accurate and fun and engaging. [...]
