How to Visualize Importance vs. Satisfaction Survey Responses

By |2021-08-24T14:13:24+00:00May 10th, 2017|Business Visualizations, Visualizing Survey Data|

May 10, 2017 Overview A nod of appreciation to Tom Davenport who first brought this issue to my attention. Most organizations want to wildly exceed customer expectations for all facets of all their products and services, but if your organization is like most, you're not going to be able to do this. Therefore, how should [...]