August 3, 2017 In my last blog post I pointed out that I wish I had put BANs (big-ass numbers) in the Churn dashboard featured in chapter 24 of the book (see https://www.datarevelations.com/iterate.html.) I had a similar experience this week when I revisited the Net Promoter Score dashboard from Chapter 17. Â I've been reading Don [...]
Overview I spend a lot of time with survey data and much of this data revolves around gauging people’s sentiments and tendencies using either a Likert Scale or a Net Promoter Score (NPS) type of thing. Examples Here’s an example of gauging sentiment using a 5-point Likert scale. Indicate how satisfied you are with the [...]
Much thanks to Susan Ferrari for exposing me to the concept of Net Promoter Score, Susan Baier for encouraging me to blog about it, and Helen Lindsey for providing anonymized NPS data. Overview My wife and I recently went out to a restaurant to celebrate our anniversary. Â Accompanying the check was a survey card with [...]
